SERVICE DESCRIPTION
Starlink provides two-way satellite-based internet service (“Services”), receivable with a Starlink user terminal, Wi-Fi router, power supply and mount (“Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.
PERFORMANCE
- Starlink users typically experience download speeds between 25 and 220 Mbps, with a majority of users experiencing speeds over 100 Mbps. Upload speeds are typically between 5 and 20 Mbps. Latency ranges between 25 and 60 ms on land, and 100+ ms in certain remote locations (e.g. Oceans, Islands, Antarctica, Alaska, Northern Canada, etc.). These speeds make Starlink suitable for streaming, video calls, online gaming, and other typical household internet use.
- Stated speeds below and the uninterrupted use of the Services is not guaranteed. Actual speeds may be lower than expected speeds during times of high usage. Performance varies based on location, time of day and the precedence Starlink gives your data in the network based on your Service Plan. Please see our Fair Use Policy for more information on how Starlink treats Standard, Priority, Mobile, and Mobile Priority data and how that impacts your Services under each Plan.
Expected speeds per service plan:
| SERVICE PLAN | STANDARD (FIXED) | PRIORITY (FIXED) | MOBILE (MOBILITY) | MOBILE PRIORITY (MOBILITY) |
|---|---|---|---|---|
| AVAILABILITY | ≥99% | ≥99% | ≥99% | ≥99% |
| DOWNLOAD | 25-100 Mbps | 40-220 Mbps | 5-50 Mbps | 40-220 Mbps |
| UPLOAD | 5-10 Mbps | 8-25 Mbps | 2-10 Mbps | 8-25 Mbps |
| LATENCY* | 25-60 ms | 25-60 ms | <99 ms | <99 ms |
